Basic Retail Operations Manual

Developed by University of Wisconsin, Urban Cooperative Initiative.

The items listed under the first item in the table of contents — How to Use Basic Retail Operation Training Resources — are free.

All of the other materials listed in the table of contents are available to download for a fee. The fee can be found after the title of each manual.

Table of Contents

  1. How to Use Basic Retail Operation Training Resources
    1. Handbook For Training With Basic Operation Training Resources – free
    2. How To Use Operation Topics – free
  2. Employee Orientation Program – $80
  3. Written Descriptions of Job Responsibilities – $190
  4. Front End Training Resource includes
    1. Money Handling – $40
    2. Additional Cashier Duties – $40
    3. Front End Procedures – $80
    4. Cashier Performance – $65
  5. Operation Topics for Retail Departments includes
    1. Buying
      1. Buying Basics and Selecting Suppliers – $60
      2. New Products and Quality Standards – $30
      3. Buying Topics for Retail Departments – $50
    2. Inventory Counts – $70
    3. Merchandising – $55
    4. Pricing includes
      1. Pricing – $70
      2. Margin and Pricing Control – $45
    5. Staffing – $50
    6. Stocking and Receiving – $90
    7. Produce Information – $50
    8. Food Production In Deli – $95
    9. HABA – $25

Each of these items can be downloaded from CGIN and used immediately in daily training and operations or edited to customize and reflect your co-op’s procedures and methods.

If you prefer to buy the entire Front End Training Resource, Retail Department Training Resources, and/or the Employee Orientation Program with Written Job Responsibilities, contact: Ann Hoyt, University of Wisconsin, (608)262-7390.